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Certified Independent Healthclub Membership Associate (CIHMATM)

 

Becoming a part of an independent health club's Membership Services/Sales Department often means learning on the job without a lot of formalized training and development.  Many times, club managers hire individuals with little or no experience and have to trust that an individual can do the job based on an interview and resume.  This certification was designed to allow professionals seeking positions within Membership Services Departments to demonstrate they have the skills necessary to perform at the highest of standards.  This certification was also designed to allow club managers to be assured that individuals certified as a CIHMA will be proficient in sales and customer service.  Some of the exam focus points (EFPs) covered by this certification are:

 

  • How to prospect for sales leads

  • How to develop a referral network

  • How to execute a seamless facility tour

  • How to implement appropriate closing techniques

  • How to develop an effective customer relationship process

  • How to deliver excellence in customer service

  • And...more.

Essentially, this exam is designed to demonstrate that professionals successfully passing the exam have the knowledge necessary to perform the duties of a Membership Services or Sales Associate effectively.  All individuals who successfully complete the exam by correctly answering 85% or more of the questions will be given the distinction of being a Certified Independent Healthclub Membership Associate and can use the moniker CIHMA.

The IHCNA provides this exam at a very low financial cost because it is the Association's mission to share knowledge to increase competency and professionalism throughout the industry.  It believes that the "acquisition" of the knowledge through learning materials and experiences should be the costly part, not the documentation of what was learned.  The exam is conducted entirely online, is graded electronically, and certification documentation is sent via email.  Additionally, the IHCNA does not provide workshops or study materials for this exam as it believes professionals learn best by personally seeking out information through interacting with others.  This exam is 100 questions and has a time limit of 1 hour to complete.  Any and all materials can be used to answer questions as would be the case in real life, on-the-job problem solving.  To download a PDF of the complete EFPs for this certification, strongly suggested readings, and exam instructions, will be available soon.

Cost of Exam ................................... $25.00

Exam to be available late-July 2008.
To request notification of availability, click HERE.

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